Accounts receivable management
Accounts receivable worked by priority, not by whoever calls first
Accounts receivable (AR) is the money owed to your practice for services already provided. AR management is the follow-up that turns open claims into resolved ones — paid, corrected, appealed or written off for a documented reason — before timely filing limits close the door.
Does this sound familiar?
- The over-90-day bucket keeps growing.
- Claims are discovered after the payer's timely filing limit has passed.
- Underpayments are posted without anyone checking them against the contract.
- There is a backlog from a previous billing company and no clear handoff.
Scope of work
Exactly what this service covers — and what it doesn't — so responsibilities are clear before you sign anything.
Included
- AR aging analysis by payer, provider and reason
- Prioritized work queues based on age, value and filing deadlines
- Claim status checks through payer portals, 276/277 or phone
- Corrected claims, reconsiderations and appeals
- Underpayment identification against fee schedules you provide
- Timely filing tracking and proof-of-timely-filing documentation
- Root-cause notes fed back to front desk, coding and billing
- Optional one-time AR clean-up project for legacy balances
Not included
- Patient collections agency work
- Writing off balances without your approval policy
- Guaranteed recovery of aged balances
How the work flows
- 01
Baseline
We pull aging reports and categorize open AR by payer, age and reason.
- 02
Prioritize
Claims nearest their filing deadline or highest in value are worked first.
- 03
Resolve
Each claim gets an action: correct, resubmit, appeal, bill patient or recommend adjustment.
- 04
Document
Every touch is noted in your system so history is never lost.
- 05
Feed back
Patterns are reported so the cause is fixed upstream.
What we measure
Measured against your own baseline. We don't quote benchmarks or other clients' results.
- Days in AR
- Total AR divided by average daily charges.
- AR over 90 days
- Share of total AR older than 90 days from date of service.
- Touches to resolution
- Average number of follow-up actions before a claim resolves.
- Timely filing write-offs
- Dollars written off because a filing deadline was missed — the goal is zero.
What we need from your practice
- Aging reports from your PM system
- Payer portal access set up for our team
- Your adjustment and write-off approval policy
- Patient information is exchanged only through secure access you control — never through forms or email on this website.
Specialties this service supports
Accounts receivable management: common questions
Can you take over a backlog from our previous biller?
Yes. We scope legacy AR as a separate clean-up project with its own report, so it is clear which balances are recoverable, which need patient billing and which are past recovery.
Do you write off balances?
Only under an adjustment policy you approve in writing. Every recommended write-off is listed with its reason.
Related services
- Denial prevention and appealsFront-end checks, denial categorization, appeals and trend reporting to stop repeat denials.
- Payment posting and reconciliationERA and EOB posting, adjustments, refunds and deposit reconciliation.
- End-to-end medical billingCharge entry through payment — claims built, scrubbed, submitted and followed until resolved.
Content last reviewed . Payer rules change; this page is general information, not legal or coding advice for a specific claim.
Talk to us about accounts receivable management
Tell us where payments are getting stuck. In 20 to 30 minutes we'll show you what we'd check first, and tell you plainly if we can help.
Prefer to message? WhatsApp us. Please do not send patient information.