Frequently asked questions

We plan the transition with you: system access, open claims and who works which balances during the handoff. Existing AR can be included as a defined clean-up project or left with your current vendor to finish, so ownership is never unclear.

No. We work in the systems you already use where user access can be provisioned for our team. If a system cannot support an outside billing team, we'll tell you during the assessment.

The proposal lists every service in scope, what is excluded, what we need from your team and how results are reported. You choose which services to include — full-cycle billing or specific functions such as credentialing or AR.

Coding is done by people on our team, from your providers' documentation. We query the provider when documentation is unclear and never code what isn't documented. We'll introduce the team assigned to your account during the consultation.

RCM work involves protected health information, so we discuss a business associate agreement (BAA) as part of contracting and work through access you control. This website itself never asks for PHI. A website alone isn't proof of compliance; ask us about our safeguards on the call.

Only if you choose the patient billing helpdesk service. Conversations are limited to billing questions; anything clinical is routed back to your practice.

Pricing is custom and depends on specialty, claim volume, payer mix and scope. Common models include a percentage of collections, a per-claim fee or a flat monthly fee. We'll explain which fits your practice and put it in writing — no surprises.

No — and you should be cautious of anyone who does. What we commit to is a defined process, transparent reporting and accountability for the work in scope. Results depend on your payers, documentation and starting point.

We will share the credentials of the team assigned to your account during the consultation. We do not list certifications on this website until they are verified for each team member.

If documentation supports a different code, we explain why and confirm with the provider before the claim is submitted. Final documentation is always the provider's.

Yes. A standalone coding review can be scoped as a project. It is a good way to see how we work before deciding on full-service billing.

We confirm compatibility with your existing clearinghouse during the assessment. If you do not have one, we help you evaluate options; we do not receive referral fees from clearinghouses.

Usually because EFT enrollment was never completed for that payer, or it was tied to an old bank account or tax ID. The inventory step shows exactly which payers are affected.

It depends on specialty, payer mix and how denials are counted. Rather than quote a benchmark, we measure your baseline in the first month and report the trend against it.

We maintain payer- and reason-specific appeal structures, but every appeal is completed and checked by a person against the actual claim and documentation.

No. We work from deposit reports your team provides. We do not need, and will not ask for, banking credentials.

As early as possible — enrollment is usually the longest step. We will give you a realistic sequence for your payer list during the assessment.